References to we, our and us in this policy meanLondy Loans Pty Ltd (ABN 86 668 890 533) and its related entities. We are committed to protecting your personal information. This policy sets out how we collect, use, store and disclose it, in accordance with the Privacy Act 1988 (Cth) and theAustralian Privacy Principles (APPs).

When you apply for finance through us you also sign a Privacy Disclosure Statement and Consent. That document sets out the specific consents you give and lists the credit and insurance providers we may submit your application to. It governs your application; this policy describes our general handling of personal information. Ask us for a copy at any time.

Final wording pending licensee compliance review.

What information we collect

To provide credit assistance, we collect personal information including:

Identity information — full name, date of birth, residential address, contact details (phone, email)
Financial information — income, expenses, assets, liabilities, employment, bank account details
Credit information — credit history, credit score, existing credit obligations, credit applications
Identification documents — driver licence, passport, Medicare card
Verifying documents — payslips, bank statements, tax returns, BAS, business financials
Dealings information — communications you have with us, the products you enquire about, the recommendations we make

How we collect your information

We collect information directly from you (via our website forms, phone calls, emails and in-person meetings) and from third parties with your consent. Those third parties may include credit reporting bodies, credit providers, your employer, your accountant or bookkeeper, and your landlord or property agent.

How we use your information

We use your personal information to:

Provide credit assistance and recommend suitable credit products
Submit your application to the lender(s) you choose
Comply with our legal obligations under the NCCP Act, AML/CTF Act, and other applicable laws
Respond to your enquiries and provide ongoing customer support
Improve our services and quality control
Send you periodic communications about rate changes, refinance opportunities, or relevant industry news (you can opt out at any time)

Who we disclose your information to

We disclose your personal information to third parties only where necessary to provide our services or as required by law. Recipients may include:

Lenders — when you apply for a credit product, we share the application and supporting documents with the lender
Credit reporting bodies — Equifax, illion (Dun & Bradstreet), Experian — for credit checks and credit history reporting
Insurers — to obtain quotes for, and apply for, any insurances you ask us to arrange
Salary packaging and vehicle sourcing providers — where you ask to be referred for salary packaging or specialised vehicle sourcing services
Referral partners — where we hold a referral agreement for credit services
Guarantors and prospective guarantors — where a guarantee is proposed or given for your application
Service providers — IT, hosting, CRM, email, document management and custody, printers and mail houses, under confidentiality obligations
Licensee and aggregator — LMG, under whose Australian Credit Licence we operate, for compliance, audit and licensing purposes
Regulators and law enforcement — when required by law (ASIC, AUSTRAC, ATO, etc.)
Professional advisers — legal, accounting and audit advisers under confidentiality obligations

Storage and security of your information

We store personal information in secure electronic systems hosted in Australia. We protect your information from unauthorised access, modification or disclosure using a combination of physical, technical and administrative safeguards including encryption, access controls, secure passwords and staff training.

We retain personal information for the period required by law (typically 7 years from the date of credit assistance) and securely destroy or de-identify it after that period.

Website analytics and cookies

Our website uses Google Analytics to understand how it is used — which pages are viewed, how visitors arrive (for example from a search engine or an advertisement), and whether an enquiry form is completed. Google Analytics uses cookies and receives information such as your device, browser, approximate location and the pages you visit. It does not receive the name, phone number or email address you enter in our forms. This information is processed by Google and may be stored outside Australia. You can block these cookies in your browser settings, or install Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

When you arrive at our website from an advertisement or campaign link, we record the campaign details with any enquiry you then submit, so we can tell which of our advertising works.

Overseas disclosure

We do not routinely disclose personal information outside Australia. Some service providers (including some IT and CRM providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers maintain protections at least equivalent to the APPs.

Direct marketing and opt-out

We may use your contact details to send you direct marketing communications (such as quarterly rate updates or refinance opportunities). You can opt out at any time by:

Replying "stop" or "unsubscribe" to any SMS or email we send
Calling us on (07) 3444 9436
Emailing [email protected]

Accessing and correcting your information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To do so, contact us on(07) 3444 9436 or [email protected]. We will respond to your request within 30 days.

There is no charge for making an access or correction request. In some circumstances we may decline a request (for example, where access would compromise the privacy of others or where legal obligations restrict access). If we do decline, we will explain our reasons in writing.

Credit information and credit reporting

We collect credit information from credit reporting bodies (Equifax, illion, Experian) to help us assess your application and to provide credit assistance. The credit reporting bodies' privacy policies are available on their respective websites.

You have the right to:

Request access to your credit information held by a credit reporting body — directly through that credit reporting body
Request a correction of your credit information if you believe it is inaccurate
Request that a credit reporting body not use your information for direct marketing
Lodge a complaint with us, with the credit reporting body, or with the Office of the Australian Information Commissioner (OAIC)

Privacy complaints

If you have a complaint about how we have handled your personal information, please contact us using the details above. We will acknowledge your complaint within 24 hours and provide a final response within 30 days, in line with our complaints process.

If you are not satisfied with our response, you can refer the matter to theOffice of the Australian Information Commissioner (OAIC):

Online — www.oaic.gov.au
Phone — 1300 363 992
Mail — OAIC, GPO Box 5218, Sydney NSW 2001

Updates to this privacy policy

This privacy policy was last updated in October 2026. We may update it from time to time to reflect changes in our practices or legal obligations. The current version is always available on this page.

Privacy policy.